Terms & Conditions
(Updated 05.15.2024)
Prior to completing your purchase, we highly recommend taking the time to thoroughly read and comprehend our terms and conditions. By choosing to shop with us, you are acknowledging, understanding, and agreeing to the terms outlined below. It is important to note that these terms may be amended at any time without prior notice, therefore we suggest checking back regularly to stay informed of any updates.
1. Service
As industry experts, dss-shop, Inc.
(referred to as "The Company", "we", "us", or "our") primarily facilitates the buying process of items from Japan, Hong Kong, and Shanghai Disney Resort, as well as Disney Stores, Sanrio Stores, and Starbucks on behalf of our customers. We may also consider special requests outside of Disney merchandise, and we encourage customers to contact us for additional support.
2. Product
For products with two or more images displayed, the listed price is for one item only, not all items shown. Customers can select their preferred option by specifying it in their order notes. However, if the product is part of a set, the customer will receive both items as indicated.
3. Purchase
By completing the purchase, you certify that you are eighteen (18) years of age or older.
Please ensure you have the correct item before checking out. We will not be able to amend orders or combined orders once they have been confirmed or if duplicate orders are placed.
Please note that our order confirmation email serves as proof of receipt for your order, but does not guarantee fulfillment. Our company reserves the right to cancel orders at any time and for any reason with notice.
4. Payment
Customers all around the world can purchase products from The Company using PayPal with USD currency. Payments must be verified and processed before services can be rendered, and invoices are due upon receipt of payment.
5. Shipping Address
Our shipping procedures strictly adhere to the shipping address provided on the order. No refunds will be issued for incorrectly provided addresses, and in case of returned mail, customers will be responsible for postage charges. If the return is due to an error on our part, we will cover the postage cost. Any unclaimed returned mail after 3 months will become the property of DSS, INC without prior notification.
6. Delivery Service & Time
The Company maintains no inventory on hand and typically requires 7 to 21 business days to collect merchandise from stores and ship out orders. Customers will receive a tracking number via email once the orders have been shipped.
When acquiring highly limited products like the Duffy & Friends Collection and New Released event collection from Tokyo Disney Resort, extra time allocation may be necessary.
The majority of orders are typically shipped from Japan Post service. The package will be delivered within 7-21 business days by the customer's local post office, depending on the location. In the event that airmail service is suspended by the Post Office, the package will be shipped via surface mail or alternative available services without prior notice.
7. Package Insurance
The packages are only insured if specifically stated in the post. Customers have the option to include insurance when placing their order. If a package is lost during shipment, we are not responsible for the loss. Please note that even with insurance, we are not liable for any lost (e.g., theft) if the tracking shows that the package has been "Delivered".
8. Damaged or Defective Items
Our expert shipping team carefully inspects each item and packages them to ensure safe delivery from defects or damage. However, if the items are found to be defective or damaged during shipment, customers are advised to contact us within 48 hours of delivery with proof in the form of pictures. We will then assess the situation and provide appropriate solutions. In the event that incorrect items are sent, we will arrange for a replacement shipment and fully reimburse the postage for the return package.
Please note that we are not the manufacturer and cannot be held responsible for any production defects or warranty claims. To resolve any potential issues with defects or warranty, please contact the manufacturer directly using the information listed on the packaging.
9. Refund or Exchange Policy
Please note that any cancellations or exchanges must be made before our team picks up the items. Please also be aware that there is a 15% cancellation fee for all orders, including the pre-order items, that are cancelled. Once our team has picked up the items, all sales are final.
The Company offers a full refund if the items are out of stock in stores. However, returns or exchanges will not be accepted, even if customers are unsatisfied with their purchase, due to clothing not fitting or other reasons. We recommend contacting our personal shoppers through email, Instagram direct messages or Facebook private messages before placing an order for sizing assistance or any concerns.
10. In case of dispute, the Company reserves the right to make the final decision.
11. The Company reserves the right to refuse service to anyone.